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​Jisc owned equipment held on customer sites Jisc deploys equipment to support a number of services including: Janet IP Connection – Network Termination Equipment (NTE) Managed Router Service – a router Managed Firewall Service – a firewall This equipment can be generally referred to as Customer Premises Equipment (CPE). The ‘Reasonable Care’ requirements below must be adhered to for all CPE provided under Jisc Connectivity services.

All customers who wish to report a problem with their connection to JANET should follow the route set out in their fault reporting letter. Contact information is sent to the management and technical contacts by e-mail on an annual basis and includes the current telephone, fax and e-mail address of the appropriate fault reporting contacts. For organisations connected to JANET through a Regional Network, this will be the appropriate RNO.

Please note that all Janet-connected organisations should advise their fault reporting point of any planned work on their local network that may make the site temporarily inaccessible. Arrangements may then be made to circulate the details to other Janet sites as necessary.