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The article General Data Protection Regulation (GDPR) has been updated.
2 days ago
The project Telephony has been updated.
3 days ago
  • Hi, is there any where the community can post suggestions / comments on the telephony service Janet offers? Items such as SMS messaging and Toll free numbers are often prohibitively costly to small institutes who only have small requirements for them and I was wondering if Janet would be able to leverage its purchasing power to insure the smaller institutes can benefit from the best deal?
    11 months ago
New article Using role-based e-mail addresses.
3 days ago
  • On advertising role-based email addresses (e.g. in documentation) I'd agree with you entirely. More interesting is how should you reply? 'From' a personal address (perhaps with Reply-To the role), or from the role address? And if you reply from the role address, do you say who you are? Persoanlly I'd prefer From me, Reply-to role, but too many people and systems ignore Reply-to so I increcingly use From role.  But I think you should indetify yourself: perhaps "From Jon Warbrick as Foo Support <foo-support@wherever>" and/or signature. I'm convinced that not doing so is really too impersonal in many cases. Jon.
    3 days ago
  • Hi Jon. Reassuring to know, I think, that our preferences are the same. "From: Andrew Cormack <postmaster@example.ac.uk>" seems to hit the right personal/social and technical spot. Compare phone service desks where the norm seems to be "Hello, Fred speaking" but you only get offered a direct-dial number when it's essential that the same person keeps dealing with your query. Again, has to be balanced with the fact that your query will be handled slower when Fred is away. Same trade-off, I think? BTW, ignoring reply-to seems to defeat the purposes of both the sender and the recipient :(
    3 days ago
  • I can completely agree with what Andrew's written with respect to telephone numbers, too! It makes life much easier for me as a Unified Comms manager if we can associate roles with their own telephone number rather than a user's own number. Providing access to a role-based voicemail box when a user is away from their post also becomes simpler. The only wrinkle is that you run out of DDIs much quicker than you do email addresses. This is becoming less of a problem now, though, as we move to towards using SIP URIs for dialling where a user can both call *and* email something like it.helpdesk@institution.ac.uk
    2 days ago
The book Eligibility Policy has been updated.
3 days ago
The project SDN testbed has been updated.
3 days ago
The project SDN testbed has been updated.
4 days ago
The project SDN testbed has been updated.
4 days ago
The project Google Apps has been updated.
4 days ago
The project Microsoft Office 365 has been updated.
4 days ago
The question What is your IPv4 space worth? has been updated.
1 week ago
The project Simulated Phishing and Associated Training Framework has been updated.
1 week ago
The book Example application has been updated.
1 week ago
The book Jisc Members has been updated.
1 week ago
Full list
The article General Data Protection Regulation (GDPR) has been updated.
2 days ago
Gary Parker commented on Using role-based e-mail addresses.
I can completely agree with what Andrew's written with respect to telephone numbers, too! It makes life much easier for me as a Unified Comms mana...
2 days ago
Ian Headley commented on Using role-based e-mail addresses.
I am a big fan of role addresses and use them a lot, at the end of the day it gives the customer a better chance of getting someone to look at, or ack...
3 days ago
Andrew Cormack commented on Using role-based e-mail addresses.
Hi Jon. Reassuring to know, I think, that our preferences are the same. "From: Andrew Cormack <postmaster@example.ac.uk>" seems to hit...
3 days ago
The project Telephony has been updated.
3 days ago
  • Hi, is there any where the community can post suggestions / comments on the telephony service Janet offers? Items such as SMS messaging and Toll free numbers are often prohibitively costly to small institutes who only have small requirements for them and I was wondering if Janet would be able to leverage its purchasing power to insure the smaller institutes can benefit from the best deal?
    11 months ago
Jon Warbrick commented on Using role-based e-mail addresses.
On advertising role-based email addresses (e.g. in documentation) I'd agree with you entirely. More interesting is how should you reply? 'Fro...
3 days ago
New article Using role-based e-mail addresses.
3 days ago
  • On advertising role-based email addresses (e.g. in documentation) I'd agree with you entirely. More interesting is how should you reply? 'From' a personal address (perhaps with Reply-To the role), or from the role address? And if you reply from the role address, do you say who you are? Persoanlly I'd prefer From me, Reply-to role, but too many people and systems ignore Reply-to so I increcingly use From role.  But I think you should indetify yourself: perhaps "From Jon Warbrick as Foo Support <foo-support@wherever>" and/or signature. I'm convinced that not doing so is really too impersonal in many cases. Jon.
    3 days ago
  • Hi Jon. Reassuring to know, I think, that our preferences are the same. "From: Andrew Cormack <postmaster@example.ac.uk>" seems to hit the right personal/social and technical spot. Compare phone service desks where the norm seems to be "Hello, Fred speaking" but you only get offered a direct-dial number when it's essential that the same person keeps dealing with your query. Again, has to be balanced with the fact that your query will be handled slower when Fred is away. Same trade-off, I think? BTW, ignoring reply-to seems to defeat the purposes of both the sender and the recipient :(
    3 days ago
  • I can completely agree with what Andrew's written with respect to telephone numbers, too! It makes life much easier for me as a Unified Comms manager if we can associate roles with their own telephone number rather than a user's own number. Providing access to a role-based voicemail box when a user is away from their post also becomes simpler. The only wrinkle is that you run out of DDIs much quicker than you do email addresses. This is becoming less of a problem now, though, as we move to towards using SIP URIs for dialling where a user can both call *and* email something like it.helpdesk@institution.ac.uk
    2 days ago
The book Eligibility Policy has been updated.
3 days ago
The project SDN testbed has been updated.
3 days ago
The project SDN testbed has been updated.
4 days ago
The project SDN testbed has been updated.
4 days ago
The project Google Apps has been updated.
4 days ago
The project Microsoft Office 365 has been updated.
4 days ago
The question What is your IPv4 space worth? has been updated.
1 week ago
The article General Data Protection Regulation (GDPR) has been updated.
2 days ago
The project Telephony has been updated.
3 days ago
  • Hi, is there any where the community can post suggestions / comments on the telephony service Janet offers? Items such as SMS messaging and Toll free numbers are often prohibitively costly to small institutes who only have small requirements for them and I was wondering if Janet would be able to leverage its purchasing power to insure the smaller institutes can benefit from the best deal?
    11 months ago
New article Using role-based e-mail addresses.
3 days ago
  • On advertising role-based email addresses (e.g. in documentation) I'd agree with you entirely. More interesting is how should you reply? 'From' a personal address (perhaps with Reply-To the role), or from the role address? And if you reply from the role address, do you say who you are? Persoanlly I'd prefer From me, Reply-to role, but too many people and systems ignore Reply-to so I increcingly use From role.  But I think you should indetify yourself: perhaps "From Jon Warbrick as Foo Support <foo-support@wherever>" and/or signature. I'm convinced that not doing so is really too impersonal in many cases. Jon.
    3 days ago
  • Hi Jon. Reassuring to know, I think, that our preferences are the same. "From: Andrew Cormack <postmaster@example.ac.uk>" seems to hit the right personal/social and technical spot. Compare phone service desks where the norm seems to be "Hello, Fred speaking" but you only get offered a direct-dial number when it's essential that the same person keeps dealing with your query. Again, has to be balanced with the fact that your query will be handled slower when Fred is away. Same trade-off, I think? BTW, ignoring reply-to seems to defeat the purposes of both the sender and the recipient :(
    3 days ago
  • I can completely agree with what Andrew's written with respect to telephone numbers, too! It makes life much easier for me as a Unified Comms manager if we can associate roles with their own telephone number rather than a user's own number. Providing access to a role-based voicemail box when a user is away from their post also becomes simpler. The only wrinkle is that you run out of DDIs much quicker than you do email addresses. This is becoming less of a problem now, though, as we move to towards using SIP URIs for dialling where a user can both call *and* email something like it.helpdesk@institution.ac.uk
    2 days ago
The book Eligibility Policy has been updated.
3 days ago
The project SDN testbed has been updated.
3 days ago
The project SDN testbed has been updated.
4 days ago
The project SDN testbed has been updated.
4 days ago
The project Google Apps has been updated.
4 days ago
The project Microsoft Office 365 has been updated.
4 days ago
The question What is your IPv4 space worth? has been updated.
1 week ago
The project Simulated Phishing and Associated Training Framework has been updated.
1 week ago
The book Example application has been updated.
1 week ago
The book Jisc Members has been updated.
1 week ago
Full list