Library items tagged: connections

Problems may only be reported by staff in the computer department of an organisation or one of the designated Jisc contacts, not by individual end-users. In order for the fault reporting mechanism to work efficiently, it is essential for each organisation to establish a clear reporting structure, and make users aware that the correct route for reporting problems is via the technical contact. Please note that the contact information provided by the Jisc Service Desk is only to be used by designated contacts. It must not be passed to end-users at the site

If it becomes necessary for a customer to relocate the equipment connected to its access circuit to another building, or to another part of the building in which it is housed, the Connections Management Section must be advised. In many cases the access circuit is leased by Janet(UK) and the supplier will not take any action unless the arrangements for the relocation are made through Janet(UK). If there is no record of who leases the access circuit, the customer should contact the Connections Management Section for clarification.

It is recommended that all organisations maintain a record of information that is essential to running their Janet connection. The Record of Network Information and Contacts form can be used to record information such as IP addresses and domain names. This record will not only be a quick reference source for the member of staff who is responsible for the day-to-day running of the site network, but will also provide vital background information for new or temporary staff.

Routers are network devices that forward packets of data between different networks. A router between an organisation's LAN and Janet will not have a direct connection to every other router on the Internet. It is however possible to set up that router to forward packets to their destinations by the most efficient path. The router does this by referring to its routing tables, which list all the possible paths that data can take to get from source to destination IP address. Each router on the path repeats this process until the data reaches its final destination.