Jisc

Skip to main content
Jisc community
Register
Login

Login to Community

or
Forgot emailForgot password
  • Library
    • Advisory services
    • Consultations
    • Network and technology policies
    • Service documentation
    • Using Jisc community
  • Tools
    • View all

Search form

You are here

  • Home
  • Library
  • Network and technology service docs
  • Fault reporting

Fault reporting

Download as PDFDownload as PDF

Contents

Network and technology service docs
  • Fault reporting
    • Reporting problems
    • Who should report problems
    • Response times
    • Emergency cover
    • Escalation procedure
    • Trouble tickets
    • Janet scheduled maintenance period
    • Scheduled work on Janet site networks
    • Disaster recovery plans
  • Reporting problems
  • Who should report problems
  • Response times
  • Emergency cover
  • Escalation procedure
  • Trouble tickets
  • Janet scheduled maintenance period
  • Scheduled work on Janet site networks
  • Disaster recovery plans
  • ‹ Upgrading your existing bandwidth and Janet router
  • up
  • Reporting problems ›
  • Twitter logo
  • LinkedIn logo
  • Google+ logo
  • Reddit logo
  • StumbleUpon logo

Contact our support teams

 

Janet service desk
0300 300 2212
service@ja.net
07:00 - 00:00 (Monday to Friday)

 

General enquiries
0203 006 6077
help@jisc.ac.uk
09:00 - 17:00 (Monday to Friday)
 

 

Community T&Cs
Cookies
Privacy
Accessibility Statement

 
 
Jisc logo

We listen to you to ensure we offer the very best in specialist advice, guidance and tools.

 

Find out more at Jisc.ac.uk

 

Advice

Guides
Training