eduroam Sys Admin Implementation - Troubleshooting Flowchart

This is a troubleshooting flowchart to help IT Specialists during eduroam implementation to resolve prolems at the RADIUS server level. eduroam Administrator Troubleshooting Flowchart pdf (best printed at A3 size). The document splits the troubleshooting process based on the ID provider of the user: i) your own users experiencing problems when trying to authenticate from a remote site and ii) visitor authentication, focussing on authentication problems faced by visitors to you from other sites.

eduroam IT Helpdesk Staff Supporting Users - Troubleshooting Flowchart

This document is a troubleshooting flowchart to help IT Support staff solve user connection and authentication problems. This is not a step-by-step guide to the setup of all available supplicants: instead the aim is to point support staff towards common user-centred issues and to guide staff in troubleshooting their eduroam infrastructure to resolve difficulties for both own organisation users when roaming and visitors to the organisation. eduroam IT Support Staff Troubleshooting Flowchart pdf (best printed at A3 size).