Last updated: 
6 days 3 hours ago
Group Manager
Janet North West Group Welcome to Janet North West; the Janet community in North West England. Here you can find out about: Getting help and support with your Janet connection and services. The Janet services and connectivity available to you. Your local Janet activities and events. You can also use this Group to: Get information and guidance about Janet’s services, policies, technology, etc. For example, you can ask about using Janet’s Frameworks or Brokerage service to save money, setting up Eduroam at your institution, upgrading your Janet connection or using the Janet videoconferencing service, as well as services in development. Help build good practice in your region by sharing your information and experiences with other group members. Build and co-ordinate regional collaborations and consortia that leverage the Janet infrastructure or services. If you would like to discuss any aspect of the Janet service or your connection, apart from fault reporting, please email or call your regional Account Manager.

Group administrators:

Successful transfer of Net North West network operations to Janet

4 February 2014 at 1:51pm

Transfer of the management and operation of the Net North West network to Janet has been completed successfully. We would like acknowledge Net North West’s efforts in maintaining service delivery throughout the transition period and to thank them for their support in facilitating the transfer.

Janet North West

From 1 August the network, now known as Janet North West, has been wholly operated and managed by Janet. Letters have been sent to all former Net North West customers explaining the new contact numbers for reporting faults, the procedure for requesting service upgrades and changes, and your key contacts in Janet. If you have not received this letter please contact the Janet Service Desk (details below) as soon as possible.

Changes to fault reporting procedure

Janet North West customers should report faults with their connection or service directly to the Janet Service Desk (JSD) in the first instance. The JSD contact details are:

Janet Service Desk hours:

07:00 to 23:59 Monday to Friday

Tel:

0300 300 2212

Email:

operations@ja.net

The JSD records, tracks and owns all service faults, ensuring customers are regularly updated on progress until the issue is resolved.

Janet North West Network Service Manager

Tim Robinson has joined Janet from NNW as Janet’s Network Service Manager for the North West. Tim continues to be based in Manchester, using his local contacts and intimate knowledge of network operations in the area to oversee the quality of services delivered to customers. He will provide technical assistance to technical stakeholders, enabling customers to exploit Janet for their specific business requirements; discuss the nature and quality of Janet services or agree changes to their connections. Tim will work closely with the new Customer Engagement Manager for the North West.

A new Customer Engagement Manager for the North West

Customers in North West England have a new Customer Engagement Manager, David Meseck.

David’s constituency covers all of North West England and he is based in the area so that he is on hand to discuss any aspect of the Janet service or your connection (apart from fault reporting).

His primary responsibility is to build long-term, strategic relationships with customer organisations, engaging with ICT directors, senior staff in teaching and learning, and with research departments to:

  • solicit feedback about evolving business needs and ensure these inform Janet’s future strategy, product development and operational planning;
  • provide appropriate advice and guidance at a strategic level, together with information and updates on Janet services;
  • facilitate training courses and organise briefings on specific subjects;
  • arrange introductions to Janet subject matter experts for specific technical discussions.

David’s contact details are:

t: 01235 822 215

m: 07909 002535

e: dave.meseck@ja.net

Janet’s Network Operation Centre in Manchester

Manchester is established as a key site within Janet, providing internet transit independently of London. Janet has established a permanent Network Operations Centre in Manchester staffed by the skilled, experienced network engineers who joined Janet from Net North West, to ensure customers benefit from highly competent network engineering capability and increased flexibility in the North of England.