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This document is intended to serve as an aid for eduroam site administrators in troubleshooting problems with the implementation of the eduroam service at RADIUS server level.
The document splits the troubleshooting process based on the ID provider of the user:
- remote user authentication, addressing problems your users may be experiencing at a remote site and
- visitor authentication, focussing on problems faced by your visitors from other sites.
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This document is a troubleshooting flowchart to help IT Support staff solve user connection and authentication problems. This is not a step-by-step guide to the setup of all available supplicants: instead the aim is to point support staff towards common user-centred issues and to guide staff in troubleshooting their eduroam infrastructure to resolve difficulties for both own organisation users when roaming and visitors to the organisation
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